Client Feedback Form

"*" indicates required fields

Date Of Your Event*

Event Name*

Your Company*

1. The quotation process for your event*

	1. Not satisfied as at all	2	3	4	5	6	7	8	9	10. Extremely satisfied	N/A
Friendly and attentive sales team
Your quote was received in a timely manner
Your quote contained all the information that you required
Sales team’s knowledge of the GCCEC and its facilities

On a scale from one to ten, where 10 means ‘extremely satisfied’ and 1 means ‘not satisfied at all’, how would you rate the following? (If you have no experience in a specific area, tick N/A)

Additional comments about the quotation process?

2. Technology services for your event*

	1. Not satisfied at all	2	3	4	5	6	7	8	9	10. Extremely satisfied	N/A
Your Technology (AV & IT) quote was received in a timely manner
Friendly and attentive technology team
AV requirement were set up to your proposal and to the resume requirements
On-site AV service during your event
Onsite IT services during the event
Quality and reliability of your network and Wi-Fi requirements

On a scale from one to ten, where 10 means ‘extremely satisfied’ and 1 means ‘not satisfied at all’, how would you rate the following? (If you have no experience in a specific area, tick N/A)

Any additional comments about the Technology services?

3. Coordination of your event*

	1. Not satisfied at all	2	3	4	5	6	7	8	9	10. Extremely satisfied	N/A
Friendly and attentive Event Manager
A speedy response to your queries
The conference service order and event resume contained all the information that you required
The Event Manager’s knowledge of GCCEC and its facilities

On a scale from one to ten, where 10 means ‘extremely satisfied’ and 1 means ‘not satisfied at all’, how would you rate the following? (If you have no experience in a specific area, tick N/A)

Additional comments about the coordination of your event

4. During your event*

	1. Not satisfied at all	2	3	4	5	6	7	8	9	10. Extremely satisfied	N/A
Friendly and attentive events team
A clear and detailed service order and event resume was provided
The room was suitable to your needs
The room was set up as you requested
Cleanliness of the venue
Visible and friendly security team

On a scale from one to ten, where 10 means ‘extremely satisfied’ and 1 means ‘not satisfied at all’, how would you rate the following? (If you have no experience in a specific area, tick N/A)

Any additional comments about the actual event or our team?

5. Food throughout your event*

	1. Not satisfied at all	2	3	4	5	6	7	8	9	10. Extremely satisfied	N/A
The quality of food available
The quantity of food available
The service you received
The presentation of the food
The ability to cater for guests with special dietary requirements (e.g. vegetarians)

On a scale from one to ten, where 10 means ‘extremely satisfied’ and 1 means ‘not satisfied at all’, how would you rate the following? (If you have no experience in a specific area, tick N/A)

Any additional comments about the food?

6. Now thinking about your event at GCCEC as a whole*

On a scale from one to ten, where 10 means ‘extremely satisfied’ and 1 means ‘not satisfied at all’, how would you rate the following? (If you have no experience in a specific area, tick N/A)

Additional comments about your event at GCCEC?

7. Now thinking about your experience at GCCEC*

On a scale from one to ten, where 10 means ‘extremely likely’ and 1 means ‘not likely at all’, how would you rate the following? (If you have no experience in a specific area, tick N/A)

What was the highlight of your event?*

If you could change one thing about your event, what would it be?*

7. SUSTAINABILITY

1. You are aware of GCCEC’s commitment to sustainable practices (Sustainability Policy, EarthCheck rating, Sustainable Event Checklist etc)*

Yes

No

2. GCCEC’s commitment to sustainability influenced your decision to choose the venue*

Yes

No

3. Does your business have environmental or sustainability requirements for choosing partners?*

Yes

No

4. Additional Comments. We would value any additional comments you have about sustainability and environmental practices with your event:

8. HEAR ABOUT US

How did you first hear about the facilities at the GCCEC

Online Search

Advertising/Media

Referral

GCCEC Sales Team

Other

9. WHY

i. Why did you hold your event at the GCCEC?

10. ADDITIONAL COMMENTS

i. Do you have any additional comments regarding your experience at the GCCEC?

11. CONTACT DETAILS

Name*

First Last

Phone*

Email*