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Reimagining Technology

Reimagining Technology

Posted on 23 April, 2018

Driven. There is no other way to describe Ben Morris. He is a man with a clear vision to make the Gold Coast Convention and Exhibition Centre (GCCEC) a leader in integrated audio visual and information technology in the business events space.

 The former Audio Visual Manager at GCCEC has been elevated to the newly created role of Executive Manager – Technology. The position oversees the combination of the 30 full-time and casual AV and IT professionals into one team. The alignment recognises the synergies between AV and IT that will benefit from an amalgamated approach.

“Our aim is to have a seamless technology offering that streamlines the guest experience without adding layers of complexity. We want to make things easy for our clients, presenters and delegates,” he said.

 “While they’re still very separate technologies and skill sets, they’re interdependent. IT and AV are convergent.

 “Just as mobile phones moved from simple telephony to be sophisticated devices connected to enterprise IT, AV has also evolved from standalone equipment into a sophisticated networked IT ecosystem.

“Proportionally, AV and IT are becoming an integral part of the business. We are constantly trying to evolve our offerings and look for ways to drive a better outcome for our clients.”

 The new role is one that Ben is relishing. He has big plans to enhance the venue technology further.

The Centre’s most recent acquisition was a 108m2 LED screen. GCCEC was the first convention centre in Australia to invest in modular LED panels for production.

 The lightweight, simplified construction and modular design of the panels was particularly useful during the recent 2018 Gold Coast Commonwealth Games. The panels were formed into a cube shape and suspended from the arena ceiling to give a 360° view of all the on-court action for the netball competition and basketball finals. The result was an enhanced experience for the 5,000 spectators who packed in to the Centre each session over the 11 days of competition.

 It is technology such as the LED screens that Ben knows will provide the opportunity for GCCEC to set a benchmark for first-class technical and production facilities as well as a reimagined client experience.

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What Our Clients Say

I have conducted two major formal dinners at GCCEC for approx 700 people each time, the more recent of these being held in March 2015. I am completely satisfied with all aspects of working with GCCEC and their performance in presenting our function. They were completely professional and were willing to do things exactly the way I wanted them done, even meeting some unusual requirements. When I requested to make layout changes only hours before the dinner the request was accommodated immediately and with professional ease. The dinner was an alternate drop three course full service meal with drinks package, and it was without a doubt the best formal dinner I have ever attended. I have managed many similar dinners in the past but this dinner achieved by far the best result, it was the easiest to organise and to then manage on the night. Our GCCEC functions manager was a competent and willing professional who achieved an absolutely flawless event. I am still trying to understand how the catering staff were able to prepare almost 700 perfectly cooked and presented meals and get them to the tables whilst still hot. An excellent event perfectly presented by cheerful and competent professional staff.

Bruce Schmidtchen
Chairman, 5RAR Assoc Inc 50th Anniversary Reunion Committee

We have held our major event, the Conference of Major Superannuation Funds (CMSF), at the GCCEC on six occasions since it opened in 2004. Through holding our event at the GCCEC we have established a terrific relationship with the venue. Each and every staff member works tirelessly to ensure that our event is run to the highest calibre. Any task, no matter how little or large is undertaken to ensure our expectations are met and our event is delivered successfully.

AIST Events Team

It’s the small things that make such a big difference. My organisation has held its conference annually at GCCEC since 2008, during which I’ve experienced unparalleled service. I continue to be amazed by the dedication, friendliness and professionalism of all staff – be it sales and event management to back of house and floor staff. They know my event inside and out, making the experience seamless. I have thoroughly enjoyed each and every conference I’ve held here!

Marika MacKenzie
Communications Manager, Optometry Queensland Northern Territory

You guys did it again! It is such a pleasure to work with a dedicated, proactive and friendly team. Your can-do attitude, your attention to detail and your willingness to try something new all help to make our lives easier and to keep our event fresh and interesting. Once again, the food was superb and the level of service provided by everyone at the centre was exceptional.

Julie Hood
Director Events Australian Petroleum Production & Exploration Association

There is no doubt that next time we need to be ‘creative’ on the Gold Coast; the GCCEC is the only venue we’d choose. No matter how difficult or unusual our demands prior to the event, nothing proved impossible for you and during the conference your professionalism and attention to detail ensured that everything ran without a hitch enabling us to focus properly on the job in hand. Last, but not least, the catering was superb!

Greg O’Neil
General Manager - Rural Merchandise CRT Rural Supplies