What Our Clients Say
In 2005 the Centre introduced a Client Feedback Questionnaire; the online survey takes respondents through 33 questions.
Results now suggest clients are extremely satisfied with their experience and receive exceptional feedback from their guests and delegates. On a scale of 1 to 10, where 1 is extremely dissatisfied and 10 is extremely satisfied, 66 percent of respondents have rated us as 10. In fact, 94 percent of respondents have rated us 8 or above.
Below are just a few examples of feedback that we have received.
“Using GCCEC for the past few years for our annual convention we have found the staff to be extremely reliable, professional and efficient. It is always a breeze organising our events at GCCEC.”
Communications Manager, Optometrists Association Australia Qld/NT (2011)
“You guys did it again! It is such a pleasure to work with a dedicated, proactive and friendly team. Your can-do attitude, your attention to detail and your willingness to try something new all help to make our lives easier and to keep our event fresh and interesting. Once again, the food was superb and the level of service provided by everyone at the centre was exceptional.”
Director Events Australian Petroleum Production & Exploration Association
“There is no doubt that next time we need to be ‘creative’ on the Gold Coast; the GCCEC is the only venue we’d choose. No matter how difficult or unusual our demands prior to the event, nothing proved impossible for you and during the conference your professionalism and attention to detail ensured that everything ran without a hitch enabling us to focus properly on the job in hand. Last, but not least, the catering was superb!”
General Manager - Rural Merchandise CRT Rural Supplies
“The Arena looked stunning with the multi-screen projector and tiered stage combined with the elegant and minimalist theming. In keeping with your tagline ‘next generation’ you certainly added a level of sophistication to the opening dinner that contributed greatly to the success of the event. It was evident during the evening that many strong relationships have been forged with key stakeholders and industry leaders that were impressed with the event and the operations of the team.”
Director Staging Rentals and Construction Services
“As always the professionalism, hard work, attention to detail and impeccable service provided by your team ensured a smooth and successful event.”
Director Kamakaze Skateboards Promotions
“The customer service, genuine assistance and politeness shown by members of the GCCEC staff is a credit to the training and support given to all GCCEC staff whether they are back of house or front line.”
Chief Executive Officer Taxation Institute of Australia
“The GCCEC is a truly world-class venue that has brought numerous high caliber international events to the region and also offered a much-needed large scale venue for special events. The GCCEC offers magnificent, state-of-the-art facilities that provide a sensational backdrop to deliver any product launch, entertainment performance, corporate dining or sporting event. Although the largest regional convention centre in the country, it manages all events, both large and small, with the same dedication to excellence”
Business Manager Coca-Cola Amatil (Aust) Pty Ltd
“After 20 years in the business I can genuinely say we’ve never experienced better service from a venue anywhere in the world – and when you know we’ve worked on over 3000 events everywhere from New York to London, Hong Kong to Paris – that’s a big compliment – but a heartfelt and sincere one. Honestly, every step along the way, from our initial enquiry until the bump out after, we were truly spoilt with friendly, professional, and profoundly knowledgeable service. Every person we dealt with was unflaggingly enthusiastic and endlessly helpful, resourceful and thoughtful. Nothing was too much trouble and they always offered fresh ideas and practical solutions to any logistical problem we threw their way – always with a smile ! What you have created there staff and corporate culture wise is truly unique – and its just not good – its miles ahead of any of your competitors. You really have something for you guys, Queensland and indeed Australia to be proud of – a refreshing and inspiring new benchmark for our industry.”
“From the very start of our planning, the communications with the Centre were dealt with promptly and efficiently. The Committee, speakers and delegates had nothing but praise for the Centre’s facilities and catering and for the helpful and friendly attitude of your staff members.”
Assistant Producer Zoom Film and Television Pty Ltd