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What Our Clients Say


What Our Clients Say

The Gold Coast Convention and Exhibition Centre’s Client Feedback Questionnaire is designed to ensure we continue to provide our clients with the superior facilities and service excellence they have grown to expect from the Centre.

The online survey takes respondents through 33 questions and to date, still suggests that our clients are extremely satisfied with their experience and receive exceptional feedback from their guests and delegates. In fact, on a scale of 1 to 10, where 1 is extremely dissatisfied and 10 is extremely satisfied, 94 percent of respondents have rated us an 8 or above.

Below are just a few examples of feedback we have received.

“I have conducted two major formal dinners at GCCEC for approx 700 people each time, the more recent of these being held in March 2015. I am completely satisfied with all aspects of working with GCCEC and their performance in presenting our function. They were completely professional and were willing to do things exactly the way I wanted them done, even meeting some unusual requirements. When I requested to make layout changes only hours before the dinner the request was accommodated immediately and with professional ease. The dinner was an alternate drop three course full service meal with drinks package, and it was without a doubt the best formal dinner I have ever attended. I have managed many similar dinners in the past but this dinner achieved by far the best result, it was the easiest to organise and to then manage on the night. Our GCCEC functions manager was a competent and willing professional who achieved an absolutely flawless event. I am still trying to understand how the catering staff were able to prepare almost 700 perfectly cooked and presented meals and get them to the tables whilst still hot. An excellent event perfectly presented by cheerful and competent professional staff.”

Bruce Schmidtchen
Chairman, 5RAR Assoc Inc 50th Anniversary Reunion Committee

“We have held our major event, the Conference of Major Superannuation Funds (CMSF), at the GCCEC on six occasions since it opened in 2004. Through holding our event at the GCCEC we have established a terrific relationship with the venue. Each and every staff member works tirelessly to ensure that our event is run to the highest calibre. Any task, no matter how little or large is undertaken to ensure our expectations are met and our event is delivered successfully.”

AIST Events Team

“It’s the small things that make such a big difference. My organisation has held its conference annually at GCCEC since 2008, during which I’ve experienced unparalleled service. I continue to be amazed by the dedication, friendliness and professionalism of all staff – be it sales and event management to back of house and floor staff. They know my event inside and out, making the experience seamless. I have thoroughly enjoyed each and every conference I’ve held here!”

Marika MacKenzie
Communications Manager, Optometry Queensland Northern Territory

“You guys did it again! It is such a pleasure to work with a dedicated, proactive and friendly team. Your can-do attitude, your attention to detail and your willingness to try something new all help to make our lives easier and to keep our event fresh and interesting. Once again, the food was superb and the level of service provided by everyone at the centre was exceptional.”

Julie Hood
Director Events Australian Petroleum Production & Exploration Association

“There is no doubt that next time we need to be ‘creative’ on the Gold Coast; the GCCEC is the only venue we’d choose. No matter how difficult or unusual our demands prior to the event, nothing proved impossible for you and during the conference your professionalism and attention to detail ensured that everything ran without a hitch enabling us to focus properly on the job in hand. Last, but not least, the catering was superb!”

Greg O’Neil
General Manager - Rural Merchandise CRT Rural Supplies

“The Arena looked stunning with the multi-screen projector and tiered stage combined with the elegant and minimalist theming. In keeping with your tagline ‘next generation’ you certainly added a level of sophistication to the opening dinner that contributed greatly to the success of the event. It was evident during the evening that many strong relationships have been forged with key stakeholders and industry leaders that were impressed with the event and the operations of the team.”

David Comer
Director Staging Rentals and Construction Services

“As always the professionalism, hard work, attention to detail and impeccable service provided by your team ensured a smooth and successful event.”

Courtenay Preston-Schmidt
Director Kamakaze Skateboards Promotions

“The customer service, genuine assistance and politeness shown by members of the GCCEC staff is a credit to the training and support given to all GCCEC staff whether they are back of house or front line.”

Noel Rowland
Chief Executive Officer Taxation Institute of Australia

“The GCCEC is a truly world-class venue that has brought numerous high caliber international events to the region and also offered a much-needed large scale venue for special events. The GCCEC offers magnificent, state-of-the-art facilities that provide a sensational backdrop to deliver any product launch, entertainment performance, corporate dining or sporting event. Although the largest regional convention centre in the country, it manages all events, both large and small, with the same dedication to excellence”

Peter Lennon
Business Manager Coca-Cola Amatil (Aust) Pty Ltd

“After 20 years in the business I can genuinely say we’ve never experienced better service from a venue anywhere in the world – and when you know we’ve worked on over 3000 events everywhere from New York to London, Hong Kong to Paris – that’s a big compliment – but a heartfelt and sincere one. Honestly, every step along the way, from our initial enquiry until the bump out after, we were truly spoilt with friendly, professional, and profoundly knowledgeable service. Every person we dealt with was unflaggingly enthusiastic and endlessly helpful, resourceful and thoughtful. Nothing was too much trouble and they always offered fresh ideas and practical solutions to any logistical problem we threw their way – always with a smile ! What you have created there staff and corporate culture wise is truly unique – and its just not good – its miles ahead of any of your competitors. You really have something for you guys, Queensland and indeed Australia to be proud of – a refreshing and inspiring new benchmark for our industry.”

David Grant

“From the very start of our planning, the communications with the Centre were dealt with promptly and efficiently. The Committee, speakers and delegates had nothing but praise for the Centre’s facilities and catering and for the helpful and friendly attitude of your staff members.”

Katherine Cooke
Assistant Producer Zoom Film and Television Pty Ltd