In this document, "we," "us" and "our" refer to Jupiters Limited, and to organisations in the Jupiters Group, and "you" and "your" refer to individuals from whom we might collect personal information. The various Jupiters Limited divisions and contact details are listed at the end of this policy. We have also included contact details for Conrad Treasury†, Conrad Jupiters† and Jupiters Townsville Hotel and Casino.

Definitions of terms in the Commonwealth Privacy Act, such as "personal information" and "organisation," also apply in this policy. This policy may be updated by us from time to time, and you should refer to these web-sites (, or ) for the most current version of this policy.

Jupiters has a number of divisions, each of which has a different function. This policy applies generally to all of Jupiters' divisions. For more specific information about the management of personal information by a particular division, please refer to the contact details for the division concerned, which are located at the end of this policy.

The following paragraphs outline our policy in relation to the collection, storage, use and disclosure of personal information.

COLLECTION

We may collect personal information in the course of our businesses. We do not collect information unless it is necessary for a business purpose or function, and we do not collect information by unfair or unlawful means. Where practicable, we collect personal information directly from the individual concerned. Sometimes, we may collect information about individuals from others who might hold that information, such as credit or bank references. Whether we collect personal information from an individual or from elsewhere, we take steps to deal with that information in accordance with this policy.

STORAGE AND TRANSMISSIONS

We take steps to make sure that the personal information we hold is stored securely. Those steps include storing paper records in a physically secure place, and using appropriate access and audit controls in relation to our information systems. When we use a web site to collect information, and that information could be misused if disclosed, we use encryption technologies to prevent that information from being read or altered by another person while it is in transit.

USE

We use the personal information we collect for the purposes for which it was collected, and for other purposes where that use would be allowed under the Privacy Act.

We also analyse the information we collect from time to time, in order to improve our business and our products and services. The analysis is performed on aggregated information, not information relating to specific individuals.

If we use personal information for direct marketing purposes, we do so only in respect of our own products and services, and special offers for our Casino Rewards and Jupiters Rewards Club members. In addition, each time we contact you in this way, we will ask whether you wish not to receive any further direct marketing communications of that kind. If you advise us that you do not wish to receive information of that kind, we will comply with that request. Please note that although we will act on such requests promptly, there will be a period of time while we update our records, during which you may receive other similar communications.

We do not disclose personal information to others for the purpose of direct marketing by them.

DISCLOSURE

We may disclose personal information in the following ways:

• We disclose personal information if we are legally required to do so.

• We share some types of personal information within our corporate group (that is, between divisions) when that is a necessary consequence of the use of the information for purposes for which it is collected. For example, personal information may be transferred to Jupiters MIS Division, which has the responsibility for maintaining Jupiters' corporate information systems.
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• We may disclose personal information to others when they provide services for us. For example, we disclose personal information to the organisations which send our mail and conduct our market research.
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• We may disclose personal information with other casinos or companies to enable historical background checks to be carried out if you apply for an account with us.

VIDEO SURVEILLANCE

We are committed to providing a secure environment for all visitors to our casinos. With this in mind our casinos are under constant video surveillance. Details of suspected illegal and undesirable activities on our premises are shared with other casinos, law enforcement bodies and regulatory bodies such as the Queensland Office of Gaming Regulation.

ACCESS AND CORRECTION

If you become aware that personal information we hold about you is incorrect, and you advise us, then we will correct it. You can let us know by contacting the relevant division detailed below. If we disagree, we will allow you to add a note to our files that you disagree with the information held.

ANONYMITY

The industries in which we operate are the subject of strict Australian government regulation. For this reason in many circumstances, we are unable to allow transactions or payments to be anonymous. However, where it is practicable, and where government regulation allows, we allow transactions to be anonymous.

QUESTIONS

Questions about our privacy policy, or about the accuracy of personal information, should be directed in the first instance to the division concerned. The contact details for our various divisions are set out below.

CONTACT DETAILS

General Manager - Centrebet 02 8227 2601
General Manager - AWA Technology Services 02 9898 7777
General Manager - Jupiters International 02 9887 7777
General Manager - Club Keno 02 9887 7111
General Manager - Jupiters Keno 07 3308 0100
General Manager - Jupiters Machine Gaming Services 07 3308 0100
Group General Manager - Jupiters Technology 07 3228 6300
Compliance Manager - Hotel Conrad and Jupiters Casino 7 3306 8717
Compliance Manager - Conrad Treasury Brisbane 07 3306 8717
General Manager - Jupiters Townsville Hotel & Casino 07 4722 2333

† Conrad Treasury and Conrad Jupiters are managed by BI Gaming Corporation under a management agreement with the owner of the properties, Jupiters Limited. This document sets out Jupiters Limited's policy on the management of personal information, that BI Gaming Corporation abides by in the management of Conrad Treasury and Conrad Jupiters.